A small troubleshooting page.
If something is not behaving as you expected at the lounge, start here. If you can’t find an answer, drop us a line.
The reels won’t load
Refresh the page. If you use an aggressive ad-blocker, try disabling it just for this site — the lounge runs entirely on its own files and never shows ads.
The screen looks small on my phone
Rotate your device sideways and the lounge will fit more comfortably across the screen.
I want to clear my preferences
Use your browser’s “clear site data” option for this site. Your age confirmation and storage preference will reset on your next visit.
Sound is too loud
Most browsers let you mute a tab from the tab itself. The lounge has gentle ambient audio you can also disable inside the game controls.
I can’t find a deposit button
There isn’t one. Free Play CA has no real-money mechanics anywhere on the site.
I want to give feedback
Email hello@freeplayca.com. We read every note.